Locate the slackNetlog file in the Downloads folder on your computer.When the issue occurs, go back to the chrome://net-export/ tab, and click Stop Logging. Open a new tab in Google Chrome, then open your Slack workspace.Open Google Chrome and go to the following link: chrome://net-export/.Locate the zip file in the Downloads folder on your computer.When the issue occurs, go back to the pop-up window and click Stop Logging. Once it does, you’ll see a pop-up window with the message Your log is in progress. Select Troubleshooting, then click Restart and Collect Net Logs.Open the Slack desktop app, then click Help in your computer's top menu bar. (If you’re on Windows 10, click the ☰ three lines icon in the top left of the Slack app.).To collect Net Logs, click the Download Logs button below the error message, or use the steps below. If you’re still having trouble, collect your Net Logs on the Slack desktop app and send them to us so we can investigate further.

Step 2: Collect and send us your Net Logs Step 1: Clear the cache and restart SlackĬlick Restart Slack below the error message. When the Slack desktop app cannot connect, it may be because the settings for your network or any security devices (such as a proxy, firewall, antivirus software, or VPN) are interfering. You'll see an error message in the browser you’re using to access Slack.

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If you’re having trouble connecting to Slack on the desktop app or in a browser, learn more about connection issues and how to troubleshoot.

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